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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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India

July 4, 2026

5  out of  5
rating by India
"Zach was amazing! He was very helpful and saved money for me and my family…get with him ASAP. He definitely prepared us for the future."
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juliet barnes

June 20, 2026

5  out of  5
rating by juliet barnes
"Zach is such an amazing agent. He is very attentive and always available."
We responded:
"Thanks for trusting us with your insurance needs. Hope you enjoyed your birthday!"
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Raeven Murphy

June 19, 2026

5  out of  5
rating by Raeven Murphy
"I can't recommend Zach Cravens highly enough. Insurance can be confusing and overwhelming, but Zach makes the entire process simple, stress-free, and easy to understand. He takes the time to explain your options, answers questions quickly, and genuinely looks out for your best interests rather than just trying to sell a policy.

What really sets Zach apart is his professionalism, responsiveness, and commitment to his clients. He is knowledgeable, trustworthy, and always willing to go the extra mile to make sure you're properly covered and getting the best value possible.

It's rare to find someone who combines expertise with such outstanding customer service. If you're looking for an insurance agent who truly cares about his clients and provides exceptional support, Zach is the person to call. Highly recommended!"
We responded:
"Thank you for your review. Can’t wait to discuss life insurance on your next visit."
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Shareen Mcrae

June 19, 2026

5  out of  5
rating by Shareen Mcrae
"Don’t hesitate just Johnekka, she’s so helpful with any and everything you’ll needed."
We responded:
"Thanks for your review. We are lucky to have Johnekka on our team."
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Medusa Dadon

June 18, 2026

5  out of  5
rating by Medusa Dadon
"Johnekka was amazing! She was friendly, professional, and very helpful. She answered all of my questions and made the process quick and easy. Excellent customer service—I highly recommend working with her!"
We responded:
"Thanks for your review. We look forward to helping you with your insurance needs."
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Andriah Nelson

June 18, 2026

5  out of  5
rating by Andriah Nelson
"This has been my provider for the last 6 years. I have never had a problem that they didn’t handle IMMEDIATELY. I’m sure there are cheaper companies but the customer service alone pays for itself. Ms. Johnekka is an absolute God send. I feel like she’s my personal insurance assistant. You won’t be disappointed."
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Teneshia Cochran

June 18, 2026

5  out of  5
rating by Teneshia Cochran
"Johnekka is a very pleasant and informative. She will give you the best cheapest reasonable quote around."
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Churchill Daniels

June 16, 2026

5  out of  5
rating by Churchill Daniels
"Incredibly knowledgeable and great service!"
We responded:
"Thanks for the review. Look forward to seeing you soon!"
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Kim N

June 16, 2026

5  out of  5
rating by Kim N
"Zach is a new agent with a very experienced staff. So proud to see his commitment to giving back to the community he serves as he opens the doors to his new agency. I'm looking forward to years of service from his agency! Congratulations Zach!"
We responded:
"Thank you for trusting us with your business. Look forward to servicing your insurance and financial services needs."
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S M

June 16, 2026

5  out of  5
rating by S M
"Switch to Zach from StateFarm. He and his team are professional and always builds the best packages."
We responded:
"Thanks for your review. Tell Peach we said Hi!!!"
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Joya McKinstry

June 16, 2026

5  out of  5
rating by Joya McKinstry
"My experience working with Zach Cravens was spectacular. He is a very knowledgeable agent who took the time to discuss/explain all the insurance options available to me. His staff also provided excellent customer service. I will definitely recommend Zach to my friends and colleagues."
We responded:
"Thanks for your review. Look forward to networking with your law business this summer!"
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Gwen Robinson

June 16, 2026

5  out of  5
rating by Gwen Robinson
"Knowledgeable and quick to help."
We responded:
"Thank you for your review. We appreciate your business and everything you do for us at the office."
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Scharlan Pannell-Vignaud

May 28, 2026

5  out of  5
rating by Scharlan Pannell-Vignaud
"Tara is a great asset to the team and has been very helpful."
We responded:
"Thanks you for your business. Tara has been a great addition to our team."
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Cupcake Frosting

March 9, 2026

5  out of  5
rating by Cupcake Frosting
"Very easy to transfer from state to state"
We responded:
"Thank you for trusting us with your insurance needs. "
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Tristan Emmons

March 9, 2026

5  out of  5
rating by Tristan Emmons
"TARA is hands down one of the nicest and easiest people to work with. In an industry where it feels like people take advantage of you and charge you way more than they need to for insurance, I actually feel like I'm being taken care of here. We have our Home, and 2 cars through these guys and it's great! Highly recommend."
We responded:
"Thank you for your review. We are very lucky to have Tara on our team and glad she was able to assist you with your insurance needs."
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Brittany Molinaro

March 6, 2026

5  out of  5
rating by Brittany Molinaro
"I am so happy with my experience with Zach and his team, in particular Johnekka! They helped me to quickly identify and secure the insurance I needed. Johnekka has been so helpful throughout the process, patiently answering all of my questions, and is just a friendly person. I highly recommend this insurance group!"
We responded:
"Thanks for stopping by and trusting us with your insurance needs. We look forward to working with the East Lake Foundation this year!"
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JANICE JENKINS-WILLIS

February 28, 2026

5  out of  5
rating by JANICE JENKINS-WILLIS
"Tara was very informed, very patient with all my questions and was very thorough in researching answers . She is very friendly and a delight to speak with as well. A real people person."
We responded:
"Thank you for trusting our agency with your insurance needs. We are excited to have Tara on our team!"
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Brandon

February 13, 2026

5  out of  5
rating by Brandon
"Johnekka is awesome!!! This young lady deserves a raise or promotion. She went over and beyond to fulfill my needs. Very polite, helpful. She’s the best."
We responded:
"Thanks for trusting us with your insurance needs. I am glad Johnekka was able to assist you! Please let us know if you need anything else. Thanks, Zach!"
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sondra walker

February 5, 2026

1  out of  5
rating by sondra walker
"Home & Auto service customer well over ten years. The Zack Cravens office in Atlanta was the Worst customer service I have ever had, that is why I cancelled my policies.
Previous agent office was in another county and wanted one closer to me which Cravens was. My last communication with him re: my home policy was in Dec. and he was to check items I had no idea about and get back to me. In mid January I had not heard from him which I told a young lady in his office. Not reliable at all."
We responded:
"We are sorry to hear this as you said your last agent was not good as well. Unfortunately you asked to get coverages removed from a 30 year old policy and we had no other options than to try rewrite it at a higher premium. Hope you have success at your next agency."
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Debra Cullins

February 3, 2026

5  out of  5
rating by Debra Cullins
"Office Manager Johnekka Taylor assisted us with applying our payments to the correct accounts. She was very patient and informative with updating the accounts. She communicated what was needed for all the payments to be applied correctly. She was extremely concerned with solving the problem. Very professional at her job."
We responded:
"Thanks for your review. I am glad Johnekka was able to assist you with you insurance needs."
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Tela Dunlap

February 2, 2026

5  out of  5
rating by Tela Dunlap
"I love State Farm again !! Thanks to Mrs. Tara Greenwood she’s awesome !!!!!"
We responded:
"Thank you for your review. We are excited to have Tara on our team and are here to help you with all of your insurance needs. Thanks, Zach!"
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Jennifer Fowlkes-Callins

November 11, 2025

5  out of  5
rating by Jennifer Fowlkes-Callins
"My husband and I went today for a review about car insurance policies that are up for renewal in December and had a very detailed explanation of all of the coverage we Currently have,as well as discussed possible options for reducing the premium. The agent, Johnneker, that we also had an appointment with about a month ago, when we added on a another policy, was very friendly, personable and very patient and explained everything we needed to know, To make educated decision!! The owner of the insurance company Zach Cravens, is also friendly & personable, who we’ve Awesome met with in person last year or review of our homeowners as well as car insurance policies. We’ve had State Farm insurance for decades and continued with the new owner Z. Cravens, because we’re still pleased with the quality service we received."
We responded:
"Thank you for trusting us with your insurance needs. Please come see us or give us a call anytime you have any questions. Zach"
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Gordon Brown

November 5, 2025

5  out of  5
rating by Gordon Brown
"Great customer service! Handled every need!"
We responded:
"Thanks for the review and can't wait for my next visit to Philly G Steaks! "
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Greg King

November 5, 2025

5  out of  5
rating by Greg King
"Great service, will recommend Zach to anyone that need insurance."
We responded:
"Hello, thanks for the review. 5-star service is our goal and we are happy that our team was able to take care of your needs."
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Aliksandr Holub

November 4, 2025

1  out of  5
rating by Aliksandr Holub
"Very rude guy, not professional change the rate in a couple months and then decline the Service not returned the money"
We responded:
"Sorry for your experience. Unfortunately, we cannot control underwriting decisions but wish you the best. Thanks, Zach!"